Terms and conditions

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Upon arrival you will be kindly asked to sign a bilingual lease contract in English and Czech. If you need a separate receipt (e.g. with your company's ID) for accounting purposes please let us know in advance. You can also view or download a copy of the contract on our website at here. You do not have to print it nor fill anything out. You will be presented with the filled in version upon your arrival.

PAYMENT TERMS AND CANCELLATION POLICY
(TERMS & CONDITIONS)

• We accept cash payments in EUR or CZK.
• For payments in CZK or payments by a credit/debit card we use the official Czech National Bank exchange rate.
• We accept Visa, MasterCard and AMEX for payments upon arrival.
• You can also pay via bank transfer to our bank account.

Reservations 1-7 nights long:

• Your reservation is guaranteed by your credit/debit card (VISA or MasterCard).
• The balance payment must be paid upon arrival, unless it was explicitly agreed differently in advance.
• If you wish to pay by a bank transfer the funds must be received 1 week before your arrival date.
• If you cancel more than 15 days before your arrival day there is no penalty.
• If you cancel between 14 and 7 days before arrival day there is a 50% penalty of the price of your booking.
• If you cancel less than 7 days before arrival there is a 90% penalty of the price of your booking.

Reservations 8-28 nights long:

• Your reservation is guaranteed by your credit card (VISA or MasterCard).
• We will charge your card a deposit of 50% of the total price of your booking after you accept our the terms and conditions.
• If you wish to pay by a bank transfer the funds must be received 1 week after you accept our terms and conditions.
• If you cancel more than 30 days before your arrival day you will receive full refund.
• If you cancel between 30 and 15 days before arrival day you will not be eligible for any refund.
• If you cancel less than 15 days before arrival we will charge your card 90% of the price of your booking.

Reservations longer than 28 nights:

• Your reservation is guaranteed by your credit card(VISA or MasterCard).
• We will charge your card a security deposit equivalent to 1 month rent after you accept our the terms and conditions.
• If you wish to pay by a bank transfer the funds must be received 1 week after you accept our terms and conditions.
• 10 days before your arrival day we will charge your card an equivalent to 1 month rent, and then every 30 days again till the end of your stay unless we receive the funds via bank transfer or in cash prior to this date.
• The security deposit will be refunded in full or used to cover the last period of your stay and eventual damage in the apartment.
• If you cancel more than 60 days before your arrival day you will receive full refund.
• If you cancel between 60 and 30 days before arrival day you will not be eligible for any refund.
• If you cancel less than 30 days before arrival we will charge your card 90% of the price of your booking.

The penalty is being charged to the credit/debit card which you have submitted as a guarantee of your booking.

By agreeing to these Terms and Conditions you authorize Apartments In Prague s.r.o. to charge the above mentioned penalty to your card, in case of a cancelation or in case of failing to arrive on the day of agreed arrival

CHECK IN/CHECK OUT

Arrivals: The check in time is between 15:00 and 22:00 on your scheduled arrival day. If you arrive between 22:00 and 06:00 there is a €10 per hour surcharge unless you tell us your exact time of arrival. This does not apply if you are arriving by plane or by train and you are using our pick up service.

Departures: Please be packed and ready to leave the flat by 12:00 (noon) on your departure day. Please inform our concierge upon your arrival of your exact departure details. The cleaning service begins to clean up the apartment at 12:00 on the departure day unless it was arranged differently with our office. If you have a late flight or train, you can arrange to store your bags.

Please note: If you do not vacate the property by 12:00 we will be forced to charge your credit card an extra one-day rate according to our on-line calendar prices. Later check-outs are possible but they must be arranged with our office in advance.

Check-in/Check-out contact number: Should you have a problem with finding the apartment's address, should you arrive early or with a delay, please call our concierge at +420 775 588 515 who will make arrangements with you.

ADDITIONAL TERMS AND CONDITIONS:

• You are responsible for good upkeep of the apartment during your visit.
• If you damage or break anything, please let us know immediately so we can replace it for the next guest.
• Clients are responsible for any major damage incurred to the apartment and will be charged for any repairs.
• If the police have to come and address any complaints of the neighbors you will be asked to leave the apartment and be eligible for no refund.

If you experience any problems upon check-in or if you are not happy with your apartment upon check-in, please contact our office or our concierge immediately.

Apartments In Prague s.r.o.
Tax ID/DIC: CZ 2716 2796

From within Czech Republic:
Bank ID: Fio Banka,
Bank Address: V Celnici 1028/10 Prague 1
Account number: 2100018485/2010

From Abroad:
IBAN: CZ86 2010 0000 0028 0001 8486 (IBAN = International Bank Account Number)
SWIFT (BIC): FIOBCZPPXXX (BIC = Bank's International Code)
Bank ID: Fio banka, a.s.,
Bank Address: V Celnici 1028/10, Praha 1, Czech Republic

Please note we do not accept either personal or traveler's checks.